Terms

Terms of Service

Last Updated: February 6, 2026

Welcome to So-Cal 1 Plumbing & Rooter. These Terms of Service (“Terms”) govern your use of our website, services, and business interactions. By accessing our website, scheduling services, or otherwise engaging with our business, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, please do not use our website or services.

1. Acceptance of Terms

By accessing or using the So-Cal 1 Plumbing & Rooter website (socal1plumbing.com), mobile applications, or any related services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

These Terms constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and So-Cal 1 Plumbing & Rooter (“Company,” “we,” “us,” or “our”).

2. Services Provided

So-Cal 1 Plumbing & Rooter provides professional plumbing services including, but not limited to:

Emergency plumbing repairs
Drain cleaning and hydro jetting
Water heater installation, repair, and replacement
Leak detection and pipe repair
Sewer line inspection and repair
Fixture installation and replacement
Water filtration and treatment systems
Backflow testing and prevention
Commercial and residential plumbing services
Plumbing maintenance and inspection

Service Area

We provide services throughout Orange County, California, and surrounding areas. Specific service availability may vary by location and technician availability.

Service Requests

Service requests can be made through:

Phone calls to our business line
Website contact forms
Email communications
Google Business Profile bookings
Direct scheduling through our customer portal

All service requests are subject to availability, scheduling constraints, and service area limitations.

3. Eligibility and Authorization

Age Requirement

You must be at least 18 years of age to enter into a service agreement with us. By requesting services, you represent that you are at least 18 years old and have the legal capacity to enter into binding contracts.

Property Authorization

By scheduling services, you represent and warrant that you:

Own the property where services will be performed, OR
Have explicit authorization from the property owner to request and approve services, OR
Are a property management representative with authority to contract for services

Important: We reserve the right to request proof of ownership or authorization before beginning work. Unauthorized requests may result in service cancellation and applicable fees.

Emergency Services

For emergency services requested outside normal business hours, you acknowledge that emergency rates apply as outlined in our pricing structure.

4. Scheduling and Appointments

Appointment Booking

Appointments are scheduled based on technician availability and service area logistics. We will make reasonable efforts to accommodate your preferred date and time but cannot guarantee specific scheduling.

Appointment Confirmation

All appointments will be confirmed via:

Phone call or text message
Email confirmation
Automated appointment reminder (24 hours prior)

Service Windows

Standard service windows are typically 2-4 hours. We will contact you when our technician is en route to provide an estimated arrival time.

Cancellations and Rescheduling

Customer Cancellations:

Cancellations made 24 hours or more in advance: No charge
Cancellations made less than 24 hours in advance: May incur a $75 cancellation fee
No-show appointments: Subject to a $150 no-show fee

Company Cancellations: If we must cancel or reschedule your appointment due to technician unavailability, weather, or unforeseen circumstances, we will:

Notify you as soon as possible
Offer alternative scheduling options
Waive any trip fees or diagnostic charges for the rescheduled appointment

Access Requirements

You must provide clear access to the service area. If our technician cannot access the work area due to locked gates, pets, debris, or other obstructions, this may be treated as a no-show appointment and subject to applicable fees.

5. Pricing, Estimates, and Payment Terms

Service Call and Diagnostic Fees

Standard service call fee: Varies by service type and location
Emergency service premium: May apply for after-hours, weekend, or holiday service
Diagnostic fees: May be charged for inspection and problem identification
Trip fees may be waived if you proceed with recommended repairs

Estimates and Approvals

We provide upfront pricing before beginning work whenever possible
All estimates are valid for 30 days from the date of inspection
Significant additional work discovered during service requires your explicit approval before proceeding
You have the right to decline any recommended service without obligation

Payment Terms

Payment is due upon completion of services unless alternative arrangements are made in advance.

Accepted Payment Methods:

Cash
Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
Checks (with approved credit; subject to verification)
Financing options (subject to credit approval through our third-party financing partners)

Late Payment: Accounts not paid in full within 30 days of invoice date are subject to:

1.5% monthly finance charge (18% APR) on unpaid balances
Collection agency referral for accounts over 60 days past due
Legal action for accounts over 90 days past due
Responsibility for all collection costs, attorney fees, and court costs

Pricing Changes

We reserve the right to adjust our pricing at any time. Pricing in effect at the time of service confirmation will apply to your service, even if prices change before the service date.

6. Warranties and Guarantees

Workmanship Warranty

We guarantee our workmanship for a period of one (1) year from the date of service completion. If a problem arises due to faulty workmanship within this period, we will repair or correct the issue at no additional charge.

Warranty Coverage Includes:

Labor for re-installation or repair of work performed by our technicians
Corrections of errors or deficiencies in our original work

Warranty Does Not Cover:

Normal wear and tear
Damage caused by misuse, abuse, or negligence
Modifications made by others after our service
Problems unrelated to our original scope of work
Parts and materials (covered under manufacturer warranties)
Damage from freezing, corrosion, or environmental factors beyond our control

Parts and Equipment Warranties

Parts, fixtures, and equipment installed by us are covered by the manufacturer’s warranty. We will assist in facilitating warranty claims but are not responsible for manufacturer defect coverage. Specific warranty terms vary by manufacturer and product.

Emergency Services Disclaimer

Due to the urgent nature of emergency repairs, temporary solutions may be implemented to prevent immediate damage. These temporary repairs may require follow-up service for permanent resolution. Temporary repairs carry a 30-day workmanship guarantee.

Warranty Claims Process

To make a warranty claim:

Contact us within the warranty period
Describe the issue and reference your original service date
Allow us to inspect and assess the problem
We will determine if the issue is covered under warranty
Covered repairs will be scheduled at our earliest availability

Warranty claims must be made in writing or via phone to our main business line.

7. Limitation of Liability

Service Limitations

To the fullest extent permitted by law, So-Cal 1 Plumbing & Rooter’s total liability for any claims arising from our services is limited to the amount you paid for the specific service giving rise to the claim.

Exclusion of Consequential Damages

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits or revenue
Loss of use of equipment or property
Cost of substitute services
Damage to other property not directly worked on
Business interruption
Water damage occurring after we leave the premises

Third-Party Services

We are not responsible for the performance, warranties, or liabilities of third-party contractors, manufacturers, or suppliers, except as required by law.

Pre-Existing Conditions

We are not liable for pre-existing conditions, code violations, or defects that existed before our service unless we were specifically contracted to address those issues.

Customer Responsibilities

You are responsible for:

Disclosing all known issues or concerns before service begins
Providing accurate information about your plumbing system
Maintaining plumbing systems according to manufacturer recommendations
Promptly reporting any issues that arise after service

8. Intellectual Property Rights

Website Content

All content on the So-Cal 1 Plumbing & Rooter website, including but not limited to text, graphics, logos, images, videos, software, and compilation thereof, is the property of So-Cal 1 Plumbing & Rooter or its content suppliers and is protected by United States and international copyright laws.

Trademarks

“So-Cal 1 Plumbing & Rooter,” our logo, and other marks displayed on our website are trademarks or registered trademarks of our company. You may not use these marks without our prior written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include:

Resale or commercial use of our website or content
Collection and use of product listings, descriptions, or prices
Derivative use of our website or content
Downloading or copying of account information for the benefit of another merchant
Use of data mining, robots, or similar data gathering and extraction tools

Prohibited Uses

You may not:

Modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, or sell any content from our website
Use our website in any way that could damage, disable, overburden, or impair our servers or networks
Attempt to gain unauthorized access to any portion of our website or systems
Use any automated system to access our website in a manner that sends more request messages than a human could reasonably produce
Frame or mirror any part of our website without our express written permission

9 User-Generated Content

Reviews and Testimonials

We encourage customers to share their experiences through reviews on platforms such as Google, Yelp, Facebook, and our website. By submitting a review or testimonial:

You grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display your review in our marketing materials, website, and promotional content
You represent that your review is honest, accurate, and based on your actual experience
You agree not to submit false, misleading, or fraudulent reviews
You understand that we may respond publicly to reviews

Prohibited Content

You may not submit content that:

Is defamatory, obscene, threatening, or harassing
Violates intellectual property rights
Contains viruses or malicious code
Impersonates another person or entity
Violates any applicable laws or regulations

Content Removal

We reserve the right to remove, edit, or refuse to publish any user-generated content that violates these Terms or is otherwise objectionable, without prior notice.

10. Call Recording and Monitoring

Consent to Recording

By calling our business phone number, you consent to call recording and monitoring for:

Quality assurance and training purposes
Accurate record-keeping of service requests
Dispute resolution and verification
Marketing attribution and analysis (via WhatConverts)

Recording Retention

Call recordings are retained for up to 12 months and are stored securely in accordance with our Privacy Policy. You may request deletion of your call recordings by contacting our privacy officer.

Opt-Out

If you do not wish to have your call recorded, please inform our representative at the beginning of the call. Note that opting out may limit our ability to provide certain services or verify service requests.

11. Website Use and Conduct

Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

Violate any applicable federal, state, or local laws or regulations
Impersonate any person or entity or misrepresent your affiliation
Interfere with or disrupt the website or servers
Introduce viruses, Trojan horses, or other harmful code
Collect or harvest information about other users
Engage in any form of automated data collection without permission

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by So-Cal 1 Plumbing & Rooter. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites.

We encourage you to review the terms and privacy policies of any third-party sites you visit.

12. Disclaimers

“As Is” and “As Available”

Our website and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Guarantee of Accuracy

While we strive to provide accurate information on our website, we do not warrant that:

The website will be uninterrupted, timely, secure, or error-free
The results obtained from use of the website will be accurate or reliable
The quality of any services, information, or materials obtained through the website will meet your expectations
Any errors in the software or website will be corrected

Service Results

We do not guarantee specific results from our plumbing services. While we use industry best practices and quality materials, plumbing systems are complex and results may vary based on factors beyond our control.

Estimates and Timelines

Project timelines and cost estimates are provided in good faith but are subject to change based on unforeseen circumstances, material availability, permit requirements, or discoveries made during the course of work.

13. Indemnification

You agree to defend, indemnify, and hold harmless So-Cal 1 Plumbing & Rooter, its officers, directors, employees, contractors, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney’s fees) arising from:

Your use of our website or services
Your violation of these Terms
Your violation of any third-party rights, including intellectual property or privacy rights
Misrepresentation of property ownership or authorization to contract for services
Interference with our technicians in the performance of their duties
Failure to pay for services rendered

14. Emergency Service Provisions

Emergency Response

We make reasonable efforts to respond to emergency service calls as quickly as possible, typically within 1-2 hours during business hours and 2-4 hours after hours.

Emergency service availability is subject to:

Technician availability
Weather conditions and safety considerations
Service area accessibility
Current service demand

Emergency Defined

Emergency plumbing situations include:

Active water leaks causing property damage
Sewer backups creating health hazards
No hot water in cold weather (for vulnerable populations)
Gas leaks (Note: For immediate gas leak emergencies, call 911 first)
Complete loss of water service
Frozen or burst pipes

Emergency Rates

Emergency services requested outside normal business hours (Monday-Friday, 8 AM – 5 PM) are subject to premium rates, which may include:

After-hours service charge
Weekend premium
Holiday premium

Emergency rates will be disclosed at the time of service request.

Emergency Authorization

In emergency situations where immediate action is required to prevent property damage or safety hazards, our technicians are authorized to take necessary stopgap measures (such as shutting off water supply) before obtaining full service authorization.

15. Permits, Codes, and Regulations

Permit Responsibility

For projects requiring building permits:

We will advise you if permits are required
Permit acquisition is typically the customer’s responsibility unless otherwise agreed in writing
We can obtain permits on your behalf for an additional fee
Work will not begin until all required permits are secured

Code Compliance

All work is performed in accordance with applicable building codes and plumbing regulations. If pre-existing conditions are not up to current code, we will inform you of necessary upgrades.

You are responsible for:

Code compliance of existing systems not part of our current scope of work
Bringing pre-existing violations to our attention
Deciding whether to upgrade non-compliant systems we discover

Inspection Requirements

For work requiring inspection:

We will schedule required inspections with local authorities
You must provide access for inspection
Re-inspection fees due to issues unrelated to our work are your responsibility
Work is not considered complete until passing final inspection

16. Dispute Resolution and Arbitration

Informal Resolution

Before pursuing formal dispute resolution, we encourage you to contact us directly to resolve any concerns. Many disputes can be resolved through direct communication.

Email: disputes@socal1plumbing.com
Phone: [Business Phone Number]
Mail: So-Cal 1 Plumbing & Rooter, [Business Address]

We will respond to dispute notifications within 5 business days and work in good faith to resolve issues.

Binding Arbitration

If we cannot resolve a dispute informally, you agree that all disputes arising from or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA).

Arbitration Provisions:

Arbitration will take place in Orange County, California
The arbitrator’s decision will be final and binding
Each party will bear their own costs and attorney fees unless otherwise awarded by the arbitrator
Arbitration will be conducted on an individual basis; class arbitrations and class actions are not permitted

Exceptions to Arbitration: The following disputes are NOT subject to arbitration:

Small claims court actions (claims under $10,000)
Actions to enforce intellectual property rights
Emergency injunctive relief

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Venue

Any legal action not subject to arbitration must be brought in the state or federal courts located in Orange County, California. You consent to the jurisdiction and venue of such courts.

17. Insurance and Licensing

So-Cal 1 Plumbing & Rooter is a fully licensed, bonded, and insured plumbing contractor in the State of California.

Our Credentials:

California Contractor License: [License Number]
General Liability Insurance: [Coverage Amount]
Workers’ Compensation Insurance: Fully covered for all employees
Bonding: Required contractor bonds maintained

Verification: You may verify our license status through the California Contractors State License Board at www.cslb.ca.gov.

18. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. Changes may be necessary due to:

Changes in laws or regulations
Updates to our services or business practices
Security or technical requirements
Feedback from customers or legal counsel

Notification of Changes

For material changes that significantly affect your rights:

We will post a notice on our website homepage
We will update the “Last Updated” date at the top of this page
We may send email notification to active customers

Continued Use

Your continued use of our website or services after any changes to these Terms constitutes acceptance of the updated Terms. If you do not agree with the changes, you must discontinue use of our services.

Prior Agreements

These Terms supersede any prior agreements, communications, or understandings between you and So-Cal 1 Plumbing & Rooter regarding the subject matter herein.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

20. Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of So-Cal 1 Plumbing & Rooter.

21. Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law, without restriction.

22. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and So-Cal 1 Plumbing & Rooter regarding our services and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.

23. Contact Information

If you have any questions about these Terms of Service, please contact us:

So-Cal 1 Plumbing & Rooter
Fullerton, CA 92833

Phone: (714)610-5942
Email: legal@socal1plumbing.com
Hours: Monday – Friday, 8:00 AM – 5:00 PM

24. Acknowledgment

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

If you do not agree to these Terms, you must immediately cease using our website and services.

Last Updated: February 6, 2026

So-Cal 1 Plumbing & Rooter – Licensed, Bonded, and Insured
California Contractor License #1085794